Privacy Policy

Last Updated: January 2026


At Eli’s Window Tinting, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, request information, or use our services. By accessing our website or working with us, you agree to the practices described in this policy.


1. Information We Collect

We collect information to provide services efficiently, communicate with customers, improve our operations, and comply with legal requirements. Information may be collected directly from you, automatically through your use of our website, or from third-party sources.


A. Information You Provide Directly

When you contact us, request a quote, schedule an appointment, or use our services, we may collect:

  • Contact Information: Name, email address, phone number, and mailing or service address

  • Vehicle or Property Information: Vehicle make, model, year, color, VIN (when required), or property-related details for residential or commercial tinting

  • Service Details: Requested services, preferred appointment times, service location, and special instructions

  • Project Information: Photos, measurements, tinting preferences, and customization requests

  • Payment Records: Transaction details and payment methods used (we do not store full payment card numbers on our website)

  • Communications: Emails, phone calls, text messages, contact form submissions, and other correspondence

  • Feedback and Reviews: Testimonials, ratings, or feedback you voluntarily provide

  • Marketing Preferences: Your choices regarding promotional communications

Providing this information is voluntary, but failure to do so may limit our ability to provide services or respond to requests.


B. Automatically Collected Information

When you visit our website, certain information may be collected automatically using cookies, analytics tools, and similar technologies, including:

  • Device Information: IP address, browser type and version, device type, operating system, screen resolution, and device identifiers

  • Usage Information: Pages viewed, time spent on pages, navigation paths, clicks, page response times, and errors

  • Referral Data: Websites, advertisements, or search terms that led you to our site

  • General Location Data: City or regional location derived from IP address (not precise GPS data)

  • Interaction Data: Scrolling behavior, mouse movements, and form interactions for usability improvement

This data helps us understand how visitors use our website and improve performance and content.


C. Information from Third Parties

We may receive information from third-party sources, such as:

  • Social media platforms when you interact with our business profiles

  • Online review platforms and business directories

  • Public databases and referral partners (with permission where required)

2. How We Use Your Information

We use collected information for legitimate business purposes, including:


Service Delivery and Communication

  • Responding to inquiries and customer service requests

  • Preparing quotes and estimates

  • Scheduling and managing appointments

  • Performing requested services and maintaining service records

  • Providing follow-up support, care instructions, and warranty services

Business Operations and Improvement

  • Improving website functionality, design, and content

  • Monitoring service quality and customer satisfaction

  • Conducting internal analytics and business planning

  • Training staff and improving customer service (with identifiers removed when appropriate)

Marketing and Promotions

  • Sending promotional offers, updates, or service announcements (with consent where required)

  • Managing referral or loyalty programs

  • Personalizing customer interactions and recommendations

Legal, Safety, and Security Purposes

  • Complying with applicable laws and regulations

  • Preventing fraud, misuse, or security incidents

  • Protecting our rights, property, customers, and business operations

  • Resolving disputes and enforcing agreements

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze usage.


Types of Cookies We Use

  • Essential Cookies: Required for basic website operation

  • Analytics Cookies: Help us understand visitor behavior and improve performance

  • Functionality Cookies: Remember user preferences to enhance experience

  • Performance Cookies: Monitor site speed and error reporting


Managing Cookies

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality and certain features may not work properly.


4. Third-Party Services

We may use trusted third-party service providers to support our operations, including:

  • Website hosting providers

  • Analytics services (such as Google Analytics)

  • Email communication platforms

  • Mapping and scheduling tools

These providers may access information only as necessary to perform services on our behalf and are contractually obligated to protect your data.


5. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • With service providers assisting our business operations

  • When required by law, legal process, or court order

  • To protect the rights, safety, or property of our business, customers, or others

  • With your explicit consent


6. Data Retention

We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, and resolve disputes.

Typical Retention Periods

  • Customer Service Records: Retained for the duration of the customer relationship and a reasonable period afterward

  • Transaction Records: Retained for accounting and tax purposes, typically up to seven years

  • Marketing Information: Retained until you unsubscribe or request deletion

  • Website Analytics: Anonymous data retained for 12–24 months

  • Legal Records: Retained as required by law


When information is no longer needed, it is securely deleted or anonymized, except where retention is legally required.


7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure data transmission using encryption

  • Restricted access to authorized personnel

  • Secure servers and monitored systems

  • Regular system reviews and security monitoring

  • Employee training on privacy and data protection


Despite these measures, no system is completely secure. You are responsible for safeguarding any account credentials and should notify us immediately of suspected unauthorized access.


8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of personal information (subject to legal limits)

  • Opt out of marketing communications

  • Request data portability or restrict processing


California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, or correct personal information. We do not sell personal information.

Requests may be submitted using the contact information below. Identity verification may be required.


9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their privacy policies.


10. International Visitors

Our website and services are intended for customers in the United States. If you access our website from outside the U.S., your information may be transferred to and processed in the United States.


11. Business Transfers

If Eli’s Window Tinting undergoes a merger, sale, or transfer of assets, personal information may be included as part of that transaction. Any new owner will be required to protect your information.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website indicates acceptance of the updated policy.


13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Eli’s Window Tinting

Serving Eastern and Central North Carolina

Website: www.eliswindowtint.com


You may reach us through our website contact form or by phone during business hours.